Delivery & FAQs

Delivery & FAQs

Frequently Asked Questions

Where does the magic happen?

All of our items are made from scratch in our (registered and insured) home bakery.  All baking and decorations are made in small batches by hand, they look and taste better this way!

We use fresh butter, free-range eggs, premium flour and pure and natural flavour extracts to make sure that they have that delicious home-baked taste every time.

I have a design idea already, can you make it?

Yes, I would be happy to be sent images from my own gallery or those of other cake artists to use as inspiration but will never completely copy another design out of respect for the original designer.

We like to put our own stamp on our designs here!

What sizes of cake are available?

Cupcakes are available in two sizes: 1.5” mini cupcakes or 2.5” cupcakes.  Larger cakes are available in 3”-12” diameter round or square tiers.

All tiers are a very generous 4” deep, unless the design specifics are different for your particular cake.  Click here to access full flavours and price guides.

How should I store my cake, and how long will cakes stay fresh for?

All of our cakes are baked fresh for your order and we do not use any artificial preservatives, this means that cupcakes are at their best for 2-3 days from delivery, while large cakes will last for up to 10 days.

Your cakes should be kept in an air-tight box at room temperature.  Do not store them in the fridge, unless your cake is made with a meringue buttercream.

Icing discs, if stored in the correct manner, will last around a year. Your set of discs will come with a best before date of at least 6 months.

I have allergies, can you cater for my special dietary needs?

We use ingredients containing gluten and nuts in our kitchen, so unfortunately, it would be impossible for us to prevent traces being present when we bake and decorate.  Therefore we do not make gluten free cakes, or recommend our products if you have a severe nut allergy.

The Creative Kitchen is certified as a Halal Food supplier and we hold a Level 2 Certificate in Food Hygiene.

Where do you deliver to?

Large cakes, cupcakes and cake pops are hand-delivered across the UK via courier. Prices start from just £4, are based on mileage from Sutton (SM1) and the weight of your items.

Cookies, and Icing discs are posted out via Royal Mail. Prices start from £3.50 and are based on the weight of your package.

Do you offer a set-up service for events ?

Yes, we offer a full delivery and set-up service for events and weddings which includes: stacking tiered cakes, supplying & assembling stands and arranging cupcakes/mini cakes.

What else can you do?

We are able to offer custom packaging and labels with our in-house design and printing service.

We can create invitations, labels, flavour cards, company branding and personalised gift tags matching your baked goodies or your theme.

Do you have a minimum order?

Yes, as our products are bespoke & home-made, we bake & create to order!  

Therefore minimum quantities for order are:  12 cupcakes, 24 mini cupcakes, 12 cookies, 10 cake pops and for larger cakes a minimum value of £40

How much notice do you need?

We recommend planning your cakes at least 2-3 weeks in advance as that will give us enough time to get your design details just right.  At busy times of year, this will also help to ensure we can reserve your date for you!

Icing discs can be designed and posted within 4-5 days of ordering, but can also be ordered months in advance.

How do I pay for my order?

All payments must be received in full before delivery.

For large celebration cakes such as wedding cakes, a 50% deposit is required to confirm an order and the remaining balance must be paid at least 1 week prior to delivery.  This enables us to get to work early on creating your cake and purchase all the necessary ingredients & accessories.

Payments can be made via Paypal or BACS.

Can I change my order?

Yes, within reason!  You will need to get in touch as soon as possible to make any amendments to your order.  We will always try to accomodate changes if it's not too late!

Do you run workshops?

Yes, we offer fun, hands-on cupcake decorating sessions for groups of adults and children at a suitable venue of your choice.

Sessions last 1-2 hrs depending on your requirements. All equipment is provided, however there is a minimum booking of 4 people..

Get in touch with us to find out more! 

Cakes by Consultation

Custom made cakes for all occasions, with step-by step consultation. We are happy to guide you through the whole process.

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Contact us

For more information or help with your order just email info@thecreativekitchen.co.uk